Internet Marketing Basics for Small Businesses

PPM Site

My father has run a pool management business for over 30 years. Last week he asked me to update his website because it looked dated. Out of a desire to help my father and refresh my web development skills I gladly took on the effort. Through this I realized that there are probably many small business owners who have a simple, basic site and no more. For my father, I went a little further than create a basic site. Each of these small improvements are strategies that are all small business owners should employ.

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Are there really only 10 entities that one can market?

My marketing textbook states there are 10 types of entities that one can market:

Physical Goods, such as groceries, automobiles, computers, and appliances

Services, such as airlines, hotels, banking, law, and healthcare

Events, such as the Super Bowl, NASCAR, and Olympics

Experiences, such as Six Flags, Disney World, and Exotic Vacations

Persons, such as celebrities, politicians, and CEOs

Places, such as Atlantic City, New York, and Las Vegas

Properties, which includes both real estate and financial properties (stocks, bonds, mutual funds)

Organizations, such as the Red Cross, and Corporate brands such as DuPont and GE

Information, such as books, and research from schools or consulting firms such as Gartner

Ideas, such as “Only You Can Prevent Forest Fires” and “Just Say No to Drugs”

Upon reading this passage in the book my immediate thought is that companies are simultaneously engaging in the marketing of multiple categories.

Take Disney for example:

  • They market the Idea that Disney World is where “Dreams Come True”
  • They market their Persons (characters) such as Mickey Mouse, Daffy Duck, and Goofy
  • They market Disney World as a Place, or destination, for people of all ages
  • They market Disney World as a memorable Experience for families

In fact, the company engages in marketing activities that span across all categories.

What I like about this categorization is that it forces one to think in multiple dimensions about what they are marketing. As shown in with the Disney example, a company is more than the products that it sells, and an effective marketing strategy will address all of the entities that are applicable to how consumers engage and perceive an organization.

While I agree that all of these entities are marketable, are there perhaps more categories that the authors’ omitted? Something to ponder…